Australia’s largest supplier of aftermarket Aeration blades and tines
Shipping and Returns Policy

Shipping and Returns Policy

SHIPPING INFORMATION

Freight and Handling

All Turf Tines deliveries originate from our Gold Coast warehouse and can usually leave the day of ordering if ordered prior to 11 am Brisbane time excluding bulk orders.

Delivery days are Monday to Friday we do not count Saturday and Sunday as Couriers are unable to collect on those days.

We can ship to every address to Australia and when you order through our website the system will automatically estimate delivery costs in AUD and delivery time frames.

Up to 5kgs will be express post satchel anything weighing more will send out via Startrack road express and all freight is calculated by weight.

Occasionally our calculators get it wrong and under or overcharge or do not select the fastest cheapest form of transit, we reserve the right to charge your account for the actual cost of freight lesser or more than quoted online and will always contact you prior to shipping if this occurs. If you have questions about rates or something doesn’t look right please contact us.

If you require urgent delivery for any products that are too heavy to go into the 5 kg express overnight post satchels use the premium option in checkout for priority air freight service or Ph 0419 138 489 before ordering online.

Please note: If you have any problems with the shipping calculator not working out freight costings to your postcode please contact us so we can manually work out and fix the link. Thank you

Shipping Carriers and Turf Tines Estimated time of carriage

Please allow extra during lockdowns, natural disasters and carrier strikes occuring

Australia Post Express Satchel 5kgs Overnight most capital Cities 2-3 days Regional and remote and International Courier

Startrack   Up to 25 Kgs and Bulk Next day local, overnight Sydney, 2-4 days Regional, 5-10 Remote, Perth and NT

Aramex Up to 25 Kgs   and Bulk Next day local, overnight Sydney, 2-3 days other Cities, Regional and Remote 3-8  Days Perth and NT    6-10 Days

TNT Road/Fedex Express Up to 25 Kgs and Bulk Next day local, overnight Sydney, 2-3 days Regional and Remote, 5-8 Perth and NT
International  Courier express/ Express post International all other Countries contact us

**These Courier delivery days are our broad estimates only and can differ per postcode and Carrier.

** We will not refund any parcel that does not arrive when expected unless they are express posted or overnight express, we can offer discount at our freight company carriers discretion when found at fault of excessive delays. We are insured for lost freight and you will never be liable for that unless someone at your address signs for the package.

Oversized Bulky and Large Volume Freight

Our shipping calculators may not be able to calculate the best rate or carrier in the online checkout and you are encouraged to contact us for bulk orders and products weighing more than 70kgs for a manual shipping estimate. We reserve the right to refund orders or increase the freight costs for heavy shipment orders placed through the online calculators. In this case we will contact you and offer a refund or an increased cost for freight payment option.

International Orders

We use Australia International Courier Post/DHL and Fedex Air to send Internationally contact us at  sales@tines.com.au for estimate and an International Proforma Invoice with GST taxes exemption. Your Countries Customs clearances charges will not be included on the Shipping estimate and vary from Country to Country and you may be liable for your own Countries Custom, duties and clearance charges on arrival. You are encouraged to check this prior to ordering.

Tracking your Order

Once your order is shipped you will receive an emailed notification with a tracking number link. Use the link provided to track your item during transit. If your order has not arrived within an expected delivery time frame please contact admin@tines.com.au or phone 0419 138 489.

Returns and Refunds Policy

We are human and occasionally can make errors, if you receive the wrong goods meant for another customer please notify us by phone call immediately 0419 138 489 so we may track and rectify the error.

If your order has arrived with incorrect parts then you will be offered a full refund and the correct goods will be resent. Please phone us immediately if incorrect Quantity’s are supplied.

However if you have ordered the incorrect parts then we offer an exchange or refund provided they are returned in unused condition within 14 days, you will be responsible for the freight costs each way so please phone us immediately to arrange this before returning and a 20% restocking fee may be added to your account if a refund is requested rather than exchange.

If you need to make a return, please email  or call. Your refund or store credit will be processed upon receipt of the returned part, providing the part is in its orignal condition.

ALL RETURNS NOT the fault of Turf Tines, will incur a 20% re-stocking fee.

*** If you are unsure of any products when ordering please call for immediate clarification prior to ordering to avoid returns.

PAYMENT OPTIONS
• CREDIT CARD –

We accept payments through PAYPAL using your VISA, BANKCARD and MASTERCARD

This is a great way to pay and you can print out a receipt through PAYPAL. You do not need an account with PAYPAL to use this option.

PAYPAL is the safest way to pay using your credit card. You can make a one off payment or you can set up a paypal account (free of charge). You are not charged any extra to make payments through this method. To find out more about PayPal please visit www.paypal.com.au

• DIRECT DEPOSIT – We accept payment directly into our bank account.

Account Name:  Turf Tines Pty Ltd

Bank: National Australia Bank

BSB:  082 868

Account #: 14022 5949

Orders paid by direct deposit will only be processed when funds have been cleared and this could take up to three working days.

We hope you have a pleasurable shopping experience with Turf Tines. If you have any questions, please email us at info@tines.com.au